Shipping Policy

Last updated: July 25, 2026

1. Delivery Areas

We deliver across the seven emirates of the United Arab Emirates. Rates vary based on the destination emirate:

Delivery Rates

• Dubai — Free
• Sharjah / Ajman — 50 AED
• Abu Dhabi — 100 AED
• Umm Al Quwain / Ras Al Khaimah — 150 AED
• Fujairah — 200 AED

Delivery fees are automatically calculated at checkout based on your delivery address.

2. Delivery Time Slots

You can choose from the following delivery windows at checkout:

• Morning — 9:00 AM to 1:00 PM
• Afternoon — 1:00 PM to 5:00 PM
• Evening — 5:00 PM to 8:00 PM

We will do our best to deliver within your chosen window. In some cases (traffic, weather, high volume during holidays), slight delays may occur. You will be notified by WhatsApp or SMS of any significant delay.

3. Same-Day Delivery

Same-day delivery is available in Dubai for orders placed before 2:00 PM (UAE time). Orders placed after this cutoff will be delivered the following day.

For deliveries outside Dubai, we recommend ordering at least 24 hours in advance to ensure availability.

4. Delivery Days

We deliver seven days a week, including public holidays (with occasional exceptions for major national holidays — announced in advance on the website).

5. Preparation and Freshness

Each arrangement is composed by hand in our Dubai atelier on the day of delivery to ensure maximum freshness. Delivery drivers transport the arrangements in climate-controlled conditions.

6. Delivery Address and Recipient

Please ensure that:

• The delivery address is complete and accurate (building name, apartment number, area, landmark if useful)
• The recipient's phone number is correct and reachable in UAE
• Someone will be available to receive the delivery during the chosen time slot

Incorrect or incomplete addresses may result in delivery delays or additional fees for re-delivery.

7. If the Recipient Is Not Available

If no one is present at the delivery address during the scheduled time slot, our driver will:

1. Attempt to contact the recipient by phone or WhatsApp
2. If unreachable, contact the sender for instructions
3. Leave the arrangement at the reception, with a neighbour, or in a safe covered location (only if authorised)

If none of the above is possible, a second delivery attempt may incur an additional 50 AED fee.

8. International Shipping

We do not ship internationally. All deliveries are within the United Arab Emirates.

9. Delivery Confirmation

Once your order is dispatched, you will receive a WhatsApp or SMS notification. After successful delivery, a confirmation message is sent to the sender.

10. Contactless Delivery

Contactless delivery is available on request. Please mention it in the order notes at checkout.

11. Delivery Issues

For any question or issue related to your delivery, contact us at contact@galaray.ae or via WhatsApp at +971 56 777 7734.

For damage or non-delivery, please refer to our Refund Policy.

12. VAT

All delivery fees are inclusive of 5% UAE VAT in accordance with FTA regulations. Our TRN is 105317036900003.